Get your refund, fast. Plus, track your returns in one place and shop again with confidence.
Less time waiting for your money.
More time shopping the things you love.
Rather than waiting days or weeks for your refund after you make a return, you’ll get your money back quickly with Reshop. Just select Reshop when making a return and finish getting your money in our app.
The Reshop app helps you track your returns and refunds in one convenient place. Easily monitor the status of your returns and stay informed about your refund, so you always know exactly where your money is.
Once you have your refund, you have the freedom and flexibility to spend your money immediately. Plus, in the Reshop app, we’ll show tailored products, brands and offers to help you find something else you love.
Here are some common questions. If you can’t find what you’re looking for, check out our Help Center.
How does Reshop work?
Start a return and choose Reshop: Initiate a return with one of our partner retailers, and choose to get a refund with Reshop.
Get your refund right away: After submitting your return, you'll finish getting your refund directly with Reshop. If approved, you can choose where to get your refund.
It’s your money, spend it your way: With your money back in your pocket, you have the freedom to use it right away!
Track your returns and shop again: The Reshop app allows you to track your returns and refunds in one convenient place. It’s also a place you can discover brands, products, and exclusive offers to shop again and find something else you love.
Ship back your items: Remember to ship your items within 7 days to avoid any extra charges. We’ll make it easy by giving you all the shipping details you need and sending helpful email and in-app reminders along the way.
How will I get my money?
When you choose to get a refund with Reshop, you have flexibility in how you get your money back. You can have your funds loaded on the Reshop Card (a virtual prepaid debit card), sent to your personal card, or deposited into your bank account.
How long does it take to get my refund?
• Refunds on a Reshop Card will be available instantly.
• Refunds on a personal debit card will be available within minutes.
• Refunds to a bank account should appear within 1 business day.
What is the Reshop Card?
The Reshop Card is a virtual prepaid debit card, which can be used online or in stores everywhere contactless Visa debit cards are accepted. You can view your Reshop Card details in the Reshop app. When you get your refund on a Reshop Card, it’s available instantly!
Where can I get a faster refund with Reshop?
Reshop is available in the U.S. at select retailers. When we’re offered, you’ll see an option to choose Reshop on the retailer’s website as you make your return.
Don’t see Reshop with your favorite brand yet? Fill out the form below, and we’ll let them know you’d love to see us there!
Want to receive faster refunds from your favorite brand? Suggest a retailer you wish offered Reshop, and we’ll let them know!
Reshop Visa® Prepaid Card is valid only in the U.S. Limited Use. The Reshop Card is issued by Pathward® N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Reshop Card is powered by Marqeta. The Card can be used online or in stores everywhere contactless Visa debit cards are accepted. No cash access.
1 Reshop instant refund requests are typically decisioned by Reshop in a matter of seconds, and are approved by payment to your virtual Reshop Card.
