Initiate a return with one of our partner retailers, and choose to get an instant refund with Reshop.
After submitting your return, you'll get your refund directly with Reshop. You can choose to get your refund on a virtual Reshop Card or deposited into your bank account.
With your refund back in your pocket you can spend again right away! View your virtual Reshop Card details in the Reshop app and use it to shop online anywhere online Visa debit cards are accepted. Plus, in the Reshop app, we’ll show tailored products, brands and offers to help you find something else you love.
Reshop helps you track all your refunds in one convenient place. Easily monitor the status of your returns and stay informed about your refund, so you always know exactly where your money is.
Here are some common questions. If you can’t find what you’re looking for, check out our Help Center.
How does Reshop work?
Start a return and choose Reshop: Initiate a return with one of our partner retailers, and choose to get an instant refund with Reshop.
Get your refund instantly: After submitting your return, you'll finish getting your refund directly with Reshop. If approved, you can choose to get your refund on a virtual Reshop Card or deposited into your bank account.
It’s your money, spend it anywhere: With your money back in your pocket, you’re free to spend it right away! You can view your Reshop Card details in the Reshop app and use it anywhere online or in stores where contactless Visa debit cards are accepted.
Track your returns and shop again: The Reshop app allows you to track your returns and refunds in one convenient place. It’s also a place you can discover brands, products, and exclusive offers to shop again and find something else you love.
Ship back your items: You will need to ship back your items within 7 days. We'll provide convenient access to your shipping details and send you reminders to help ensure a smooth process.
How will I get my money?
When you choose to get a refund with Reshop, you will be able to get your money on a virtual prepaid debit card or to your nominated bank account. Either way, you’ll have the freedom and flexibility to spend your money, your way.
How long does it take to get my refund?
If you select to get your refund on a Reshop Card, it will be available instantly. If you select to get your refund to your bank, it should appear in your account within 1 business day.
What is the Reshop Card?
The Reshop Card is a virtual Visa prepaid debit card, which is available in the Reshop app and can be used online or in stores everywhere contactless Visa debit cards are accepted. When you get your refund on a Reshop Card, it’s available instantly.
Where can I get a faster refund with Reshop?
Reshop is available in the U.S. at select retailers. When we're offered, you’ll see an option to select “Get my refund instantly with Reshop” on the retailer’s site.
If your favorite retailer doesn’t have Reshop yet, suggest a retailer below and we’ll let them know!
Want to receive faster refunds from your favorite brand? Suggest a retailer you wish offered Reshop, and we’ll let them know!
Reshop Visa® Prepaid Card is valid only in the U.S. Limited Use. The Reshop Card is issued by Pathward® N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Reshop Card is powered by Marqeta. The Card can be used online or in stores everywhere contactless Visa debit cards are accepted. No cash access.
1 Reshop instant refund requests are typically decisioned by Reshop in a matter of seconds, and are approved by payment to your virtual Reshop Card.
