1. Overview

Reshop is a platform which scans, collects, and analyses customer transaction data for businesses and organisations (Partners) that use our platform to identify potentially fraudulent customer chargebacks and transactions. Reshop is operated by Reshop Pty Ltd. Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes.

This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. In summary, we usually collect your personal information so that we can provide our services to Partners. If you use a Partners website to place an order, the Partners may provide us with your personal information so we can provide our service. Alternatively, you may have provided your information to us, such as if you have expressed an interest in using our services in your business. This Policy applies to our obligations when handling information in Australia.

Please read this Policy carefully and contact us using the details below if you have questions.

2. Consent

By providing personal information, you consent to us collecting, using, storing and disclosing your personal information in accordance with this Policy or as required or permitted by law.

You do not have to provide us with your personal information, but when placing an order with a Partner they may require you to provide Reshop with your personal information to process the order you place. If you do not consent to this disclosure, you should not place an order with the Partner.

If you continue using our services, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.

3. What kinds of personal information do we collect and hold?

The type of personal information we collect depends on the circumstances of its collection and the nature of your dealings with us.

If you are a customer of a Partner which uses our services, this information may include:

(a)    your name;

(b)    your contact information, such as your physical address, email address and mobile number;

(c)    your transaction details, billing address;

(d)    your device ID, device type and information, geo-location information, Internet Protocol (IP) address and standard web log information;

(e)    any other information relating to the purchase of a product that you make through one of our partners; and

(f)      information contained in any communications between you and us.

If you are a prospective employee or independent contractor applying to work with Reshop, we may collect the following information:

(a)    your name, address and contact details;

(a)    business registration details, such as your Australian Business Number;

(b)    your employments details and qualifications;

(c)    billing and payment information; or

(d)    information you provide to us as part of the recruitment process.

For general users that interact with us, we may collect information when you connect with us, use our website or interact with our social media accounts. This may include information:

(a)    provided in communications we have with you;

(b)    about your access and use of our website, including browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies; and

(c)    your device ID, device type and information, geo-location information, Internet Protocol (IP) address and standard web log information.

We do not collect sensitive information from individuals.

If you choose not to provide information as requested, we may not be able to service your needs. For example, it will not be possible for us to provide you with more information about our services if you want to remain anonymous or use a pseudonym.

We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.

3. Why do we collect your personal information?

We collect your personal information primarily to provide our service of scanning and analysing transaction and chargeback data for our Partners.

Some ways we use your personal information are:

(a)    for the purpose for which the personal information was originally collected, including analysing transaction and chargeback data;

(b)    to identify and interact with you;

(c)    to perform administrative and operational functions;

(d)    to comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal; and

(e)    for any other purpose for which you give your consent.

In relation to the personal information of independent contractors or prospective staff members seeking employment at Reshop, we collect personal information to allow us to:

(a)    carry out our recruitment functions;

(f)      correspond with you;

(g)    fulfil the terms of any contractual relationship; and

(h)    ensure that you can perform your duties.

5. How we collect your personal information?

You give it to us

We collect personal information directly from you when you:

(a)    use our services;

(b)    interact or share personal information with us via the Reshop website and social media; and

(c)    communicate with us.

We collect it

We may also collect your personal information from third parties including:

(a)   Partners that subscribe to our service;

(a)   payment processing service providers, disputes and chargeback handling services, banks and retailers;

(b)   service providers; and

(d)    organisations with whom we have an agreement to share information with.

We endeavour to only ask for your personal information if it is reasonably necessary for us to carry out our business activities.

6. Disclosing your personal information

We may disclose your personal information to the following third parties:

(a)    to Partners that subscribe to our service, in a non-descript manner;

(b)    to our business or commercial partners;

(c)    to our professional advisers, dealers and agents;

(d)    third parties and contractors who provide services to us, including customer enquiries and support services, IT service providers, data storage, web-hosting and server providers, marketing and advertising organisations, payment processing service providers, disputes and chargeback handling services, banks and retailers;

(e)    payment system operators and debt-recovery functions;

(f)      third parties to collect and process data, such as Intercom, Amazon Web Services and Google Analytics; and

(g)    any third parties authorised by you to receive information held by us.

We may also disclose your personal information if we are required, authorised or permitted by law.

We may send information to third parties that are located outside of Australia. These third parties are located in the USA, various countries within the European Union, although this list may change from time to time. Disclosure is made to the extent that it is necessary to perform our functions or activities.

7. Using your personal information for direct marketing

If you work for a business that uses or may benefit from our services,, we may use your personal information to contact you to promote and market our products and services.

You can opt-out from being contacted for direct marketing purposes by contacting us at support@reshop.com or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.

For the avoidance of doubt, we will not contact Partners’ customers for direct marketing purposes.

8. Security

We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information electronically in secure databases operated by our third-party service providers.

We protect the personal information we hold through encryption / firewalls and login password protocols / secure and access-controlled premises / monitoring staff access / auditing.

While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website.

9. Accessing or correcting your personal information

If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information in which case we will write to you to explain why we cannot comply with your request.

We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.

10. Destroying or de-identifying personal information

We destroy or de-identify personal information when we no longer need it, unless we are otherwise required or authorised by law to retain the information.

11. Making a complaint

If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.

We take privacy complaints seriously. If you make a complaint, we aim to respond within 5 business days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.

We will investigate your complaint and write to you to explain our decision as soon as practicable.

If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.

8. Changes

We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.

8. Contact us

All questions or queries about this Policy and complaints should be directed to:

Privacy Officer

Reshop Pty Ltd

Email: support@reshop.com

This Policy was last updated in October 2020.